| Site Title: |
iOwn.com
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| URL: |
www.xomreviews.com/iown.com
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| Category: |
Mortgages
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| Description: |
iOwn.com`s goal is to empower the individual through all the aspects of the home buying and owning process, and iOwn.com continues to provide consumers an all-encompassing online offering. The offering wins the One-Stop Home Buyer profile once again due to its breadth of product, home resources (e.g., listings and neighborhood info) and strong educational content and advice. This is the site for the consumer who truly wants it all in one place. The firm recently filed to go public.
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| Benefits: |
Consumers can submit an application online and iOwn.com will respond by either phone or e-mail within 48 hours. iOwn.com will assign consumers one loan consultant throughout the entire process. Once approved, consumers can lock in their rates over the phone or through e-mail. There are no obligations or fees until closing. The site guarantees an on-time closing. iOwn.com recently added live chat.
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| Shortfalls: |
iOwn.com lags other leading firms in Customer Confidence. The firm does not guarantee closing costs, call back time or lowest market rate. In our survey, phone customer service lagged industry norms, with fewer than half of all inquiries answered in a timely and accurate fashion. Customer service is not available on Sundays.
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| Review Scores: |
| Category | Scores | Ranks | | Overall | 1.15 | 208 | | Ease Of Use | 0.00 | 384 | | Customer Confidence | 0.00 | 384 | | On-Site Resources | 6.00 | 113 | | Relationship Services | 5.50 | 209 | | Cost Effective | 0.00 | 384 |
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