Site Details of: Infoloan.com

Total Page View: 38 and Total Site Visit: 5
Total visitors who Rated this site: 0 : (0%)

Current Overall Rating: 1.15
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Site Title:

Infoloan.com

URL:

http://www.infoloan.com/

Category:

Mortgages

Description:

Launched in May 1999, Infoloan.com is a mortgage broker offering consumers access to products from 32 lenders. Infoloan.com is the only Scorecard offering available in Chinese in addition to English. The firm offers online application and pre-approval via e-mail, and will provide instant rate locks without a deposit. With robust guarantees, added on-site resources and improved customer service, Infoloan.com makes an impressive showing, moving from twelfth to fifth for Overall score.

Benefits:

Infoloan.com offers a host of impressive money back guarantees, including guarantees of an on-time closing, quick response (one hour from time of application submission), and closing costs that stay the same as those quoted up front. The site has a unique "My Portfolio" feature that allows consumers to create and track a personal portfolio of properties, as well as prospective loans. Online credit reports are now available, as is recent home sales data. Sub-prime and home equity loans are available via a loan consultant, although the site lacks deep supporting information.

Shortfalls:

While making significant improvements in its offline customer service since the previous quarter`s Scorecard, Infoloan.com does not offer extensive help integrated throughout its site. Help and live customer support during the application process (where consumers need it most) is not easily accessible. Reliability of the firm`s Web site did not meet industry standards during the latest test period. The firm does not offer a lowest rate guarantee, although rates are generally competitive.

Review Scores:

Category	Scores	Ranks
Overall	1.15	207
Ease Of Use	0.00	383
Customer Confidence	0.00	383
On-Site Resources	6.00	118
Relationship Services	5.50	208
Cost Effective	0.00	383