| Site Title: |
Century 21
|
| URL: |
http://www.century21.com/
|
| Category: |
Home Buying
|
| Description: |
Century 21 Real Estate Corp. is comprised of over 6,300 offices with 110,000 agents in more than 25 countries worldwide. Century 21 is a Real Estate Franchiser owned by Cendant Corp.
|
| Benefits: |
Century 21 offers users a simple property search tool along with excellent phone customer service. The site also delivers advice on both buying and selling, as well as featuring expert advice from Dr. Joyce Brothers. Rental properties are available through Cendant`s Rent.net and Luxury Home search as well as Century 21`s Fine Homes and Estates. Mortgages are available online through Cendant`s Mortgage Services. Century 21 Connections also offers a vendor directory with coupon savings.
|
| Shortfalls: |
The site lacks basic planning tools/calculators to support the online house-hunter. Consumers are unable to save their searches or receive alerts when new properties come on the market. Neighborhood info is basic and in-depth school/crime reports are not available. These key drawbacks contributed to the firm`s poor showing in the On-Site Resources category. An online privacy policy statement is still lacking, as are credit reports and recent sales data, making the site unappealing to the Independent Home Buyer.
|
| Review Scores: |
| Category | Scores | Ranks | | Overall | 1.15 | 196 | | Ease Of Use | 0.00 | 365 | | Customer Confidence | 0.00 | 365 | | On-Site Resources | 6.00 | 155 | | Relationship Services | 5.50 | 234 | | Cost Effective | 0.00 | 365 |
|
